Delete your Apex Protocol account

1. Open the Apex Protocol app and sign in.
2. Go to the Me tab.
3. At the bottom, under Sign out, tap Delete my account.
4. Enter your password and confirm.

The deletion is immediate and you are signed out.

Email support@apexprotocol.cloud from the email address of your account, with the subject “Delete my account”. We confirm it is really you, then delete the account within 30 days and reply when it is done.

• Your account and sign-in (email, username, name, country).
• Your APX and SOLB balances and their history.
• Your hash, mining cycles, rate protections, quests, HashCards and GiftCards.
• Your team links, notification settings and device tokens.
• The result of the face check (only its date and step count were ever stored — never a photo).

People you invited keep their own accounts; they simply no longer appear as your referrals.

When an account is deleted by our team (for example after an email request or for abuse), a short record of that action — the email address, the date and the reason — is kept in our internal security log to prevent fraud and answer support requests. Nothing else is kept. Encrypted database backups roll over and are fully replaced within 30 days.

Deletion cannot be undone. Your balances are lost and cannot be restored, even if you sign up again with the same email — you would start over as a new, empty account.