We're a real team, and we read our mail.
Most answers are in the FAQ or the whitepaper. When they aren't, here's how to reach us and what to check first.
Support inbox
The fastest way to reach a person. Tell us your issue and, if it helps, the email on your account.
support@apexprotocol.cloud →FAQ & whitepaper
Mining, hash, the two tokens and safety are all covered in plain language before you need to write in.
Quick checks for common issues.
My blocks stopped
A cycle halts at 150 blocks (about 25 hours) and waits for you to claim. Open the app and claim — the counter resets and mining resumes at full rate.
My referral didn’t count
A referral only qualifies once the person you invited has actually mined a block, not when they register. Ask them to mine, then check again.
A site is asking me to pay to claim
That is a scam. Apex never charges to claim or unlock a balance, and tokens are only ever claimed inside the official app. Report it to support.
My balance won’t withdraw
Withdrawals aren’t live yet — balances are off-chain during the growth phase. This is on the roadmap and will be announced in News when it ships.
Haven’t joined yet?
Download the app and mine your first block.